Effective Date: May 8, 2026 · Last Updated: May 8, 2026
Gravity Hub by ADV Design ("Gravity Hub", "we", "us", or "our")
Please review these Terms carefully. They include important provisions regarding dispute resolution (including binding arbitration and a class-action waiver in Section 19), limitations of liability (Section 14), and other terms that affect your legal rights. By accessing or using the Service you agree to be bound by these Terms.
These Terms of Use, together with our Privacy Policy and any other policies referenced herein (collectively, the "Terms") form a legally binding agreement between you (whether an individual, a business, or any entity you represent — "you" or "User") and Gravity Hub by ADV Design. By creating an account, accessing, browsing, installing, integrating with, or otherwise using the Gravity Hub website, dashboard, APIs, mobile or desktop applications, Shopify app listing, or any other product or service we make available (collectively, the "Service"), you irrevocably accept and agree to these Terms in full and without modification. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have full authority to bind that entity, and "you" will refer to that entity. If you lack such authority, or if you do not agree to all of these Terms, you must not access or use the Service.
You must be at least eighteen (18) years of age (or the age of legal majority in your jurisdiction, whichever is greater) and legally capable of entering into a binding contract to use the Service. The Service is intended for commercial use by businesses and authorized personnel only. By using the Service you represent and warrant that (a) you meet the age and capacity requirements; (b) you are not a person barred from using the Service under the laws of the United States, your country of residence, or any other applicable jurisdiction; (c) you are not located in any country subject to a United States Government embargo or designated as a "terrorist supporting" country; and (d) you are not listed on any United States Government list of prohibited or restricted parties.
Gravity Hub is a multi-user software-as-a-service platform that helps merchants manage orders, inventory, warehouses, shipping, and integrations with third-party commerce platforms (including but not limited to Shopify), shipping carriers, fulfillment providers, and payment processors. The Service is provided strictly on an "AS IS" and "AS AVAILABLE" basis. We may add, remove, modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice, and without liability to you.
To use most features of the Service you must register an account. You agree to (a) provide accurate, current, and complete information during registration and keep that information up to date; (b) maintain the strict confidentiality of your credentials; (c) be solely and fully responsible for all activities that occur under your account, whether or not authorized by you; and (d) notify us immediately of any actual or suspected unauthorized access. We are not liable for any loss or damage arising from your failure to comply with this Section 4. We may, in our sole discretion and without notice, refuse registration, terminate accounts, remove or edit content, or cancel orders.
Certain features of the Service require a paid subscription. By subscribing, you authorize us and our payment processors to charge the applicable fees, taxes, and other charges to the payment method on file on a recurring basis until you cancel. Failure to pay any amount when due is a material breach. Past-due amounts accrue interest at the lesser of one and one-half percent (1.5%) per month or the highest rate permitted by law, plus collection costs and reasonable attorneys' fees.
Price changes. We reserve the right, in our sole and absolute discretion, to modify, increase, decrease, restructure, or otherwise change the prices, fees, plans, tiers, usage allowances, included features, or any other commercial term applicable to the Service at any time and for any reason, with or without prior notice. New pricing or commercial terms become effective on the date posted in the Service or otherwise communicated to you (which may be the date of posting itself), and will apply to your next billing cycle, to any new subscriptions, renewals, or upgrades, and to any usage-based charges incurred from the effective date forward. Your continued use of the Service after the effective date of any price change, and/or your failure to cancel before the next renewal, constitutes your acceptance of the new pricing. If you do not agree to a price change, your sole and exclusive remedy is to cancel your subscription before it renews under the new pricing.
Refund policy. If you cancel a paid subscription, we will refund the unused portion of any prepaid fees on a pro-rata basis, calculated from the date of cancellation through the end of the then-current billing period, less (a) any payment-processor, banking, currency-conversion, or chargeback fees actually incurred by us in connection with the original payment and the refund, and (b) any taxes that are non-refundable to us by the relevant taxing authority. Refunds are issued to the original payment method within a commercially reasonable time. No refunds or credits are issued for (i) accounts suspended or terminated by us for breach of these Terms or for violation of law; (ii) one-time fees, set-up fees, or add-ons that have already been delivered or consumed; or (iii) amounts below any minimum-refund threshold imposed by our payment processor that would result in a net-zero or negative refund after deducting fees. To request a refund, contact support@adv.design from the email address on the account.
Subject to your continuous and full compliance with these Terms and timely payment of all fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your own internal business operations. You shall not, and shall not permit any third party to: (a) copy, modify, translate, adapt, or create derivative works of the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, algorithms, or trade secrets; (c) rent, lease, sell, sublicense, distribute, assign, or otherwise transfer the Service or access to it; (d) use the Service to build a competing product or service or to benchmark performance for competitive purposes; (e) circumvent, disable, or interfere with any security, authentication, or rate-limiting mechanism; (f) use any automated means (bots, scrapers, crawlers) to access the Service except as expressly permitted by our APIs and documentation; (g) access or use the Service in violation of any law, regulation, or third-party right; (h) introduce malicious code, viruses, worms, time-bombs, or any other harmful content; (i) use the Service to send spam, phishing messages, or any unsolicited or unlawful communications; (j) misrepresent your identity, affiliation, or origin of any data submitted; or (k) remove, obscure, or alter any proprietary notices. Any breach of this Section 6 is a material breach giving us the immediate right to suspend or terminate your access without refund and to pursue all available remedies.
You retain ownership of any data, content, configurations, files, customer information, order data, product data, or other materials you submit to or generate through the Service ("User Content"). You hereby grant us a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable license to host, store, copy, transmit, display, modify, create derivative works of, and otherwise process User Content as necessary to operate, maintain, secure, improve, and provide the Service to you, to comply with law, and to enforce these Terms. You represent and warrant that (a) you own or have all necessary rights, licenses, consents, and permissions to submit User Content and grant the foregoing license; (b) User Content does not infringe, misappropriate, or violate any intellectual-property right, privacy right, publicity right, or other right of any third party; (c) you have provided all notices and obtained all consents required by applicable privacy and data-protection laws (including GDPR, CCPA/CPRA, and similar) from any individual whose personal data is contained in the User Content; and (d) the User Content complies with all laws and regulations. You are solely and exclusively responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all User Content.
Notwithstanding anything to the contrary, we may collect, use, and disclose aggregated, de-identified, or anonymized data derived from your use of the Service (including order volumes, performance metrics, usage statistics, and similar) for any lawful purpose, including improving the Service, benchmarking, analytics, marketing, and research. Such data is owned by us and is not considered User Content or Personal Data.
The Service integrates with third-party platforms including but not limited to Shopify, WooCommerce, Walmart Marketplace, Etsy, Amazon, eBay, and other commerce marketplaces or storefronts; payment processors (such as Stripe and PayPal); shipping carriers (such as UPS, FedEx, USPS, DHL, and others); fulfillment providers; tax-calculation services; and other commerce or logistics services (collectively, "Third-Party Services"). Your use of any Third-Party Service is governed solely by the terms and policies of that third party, and you are solely responsible for complying with them, maintaining any required accounts or credentials, and paying any fees they may charge. We do not control, endorse, warrant, or assume any responsibility for any Third-Party Service. We are not liable for any loss, damage, error, outage, breach, downtime, API change, data-rate-limit, suspension, account closure, deplatforming, or unauthorized access caused by, attributable to, or in any way connected to any Third-Party Service, even if we recommended, integrated with, or facilitated access to it. You waive and release any and all claims against us arising out of or relating to any Third-Party Service.
You agree not to use the Service to (a) engage in, facilitate, or further any unlawful, fraudulent, deceptive, or harmful activity; (b) violate any law, contract, intellectual-property right, or other right of any person or entity; (c) sell, advertise, or fulfill counterfeit, stolen, illegal, or restricted goods; (d) process personal data in violation of applicable law; (e) interfere with or disrupt the integrity, security, or performance of the Service; or (f) attempt to gain unauthorized access to any account, system, or network. We reserve the right, but have no obligation, to investigate any suspected violation and to take any action we deem appropriate, including reporting to law-enforcement authorities and immediate termination of your account without refund.
The Service, including all software, code, designs, text, graphics, logos, icons, user interfaces, trademarks, service marks, trade dress, and the selection, arrangement, and "look and feel" thereof, is owned by us or our licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual-property laws. Except for the limited license granted in Section 6, no rights are granted to you by implication, estoppel, or otherwise. Any feedback, suggestions, ideas, or improvements you provide become our exclusive property, and you hereby irrevocably assign all right, title, and interest therein to us, free of any obligation of compensation or attribution.
Our handling of personal data is described in our Privacy Policy, which is incorporated by reference into these Terms. By using the Service you acknowledge and agree to the practices described therein.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, ON BEHALF OF OURSELVES, OUR PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, AND PARTNERS, EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, UNINTERRUPTED USE, ERROR-FREE OPERATION, COMPATIBILITY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00). THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT ENLARGE THIS LIMIT. YOU ACKNOWLEDGE AND AGREE THAT THE FEES REFLECT THIS ALLOCATION OF RISK AND THAT WE WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages; in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Gravity Hub by ADV Design and its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and suppliers (collectively, "Indemnified Parties") from and against any and all claims, demands, actions, causes of action, suits, proceedings, losses, damages, liabilities, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way connected with (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any law, regulation, or third-party right (including intellectual-property, privacy, and publicity rights); (e) any dispute between you and any third party (including your customers, employees, or contractors); and (f) your negligence or willful misconduct. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate fully in such defense. You shall not settle any matter without our prior written consent.
We may suspend, restrict, or terminate your access to the Service, in whole or in part, at any time, for any reason or no reason, with or without notice, and without liability to you. Upon termination (a) all licenses and rights granted to you cease immediately; (b) you must cease all use of the Service; (c) we may delete your User Content at any time and have no obligation to retain or return it; and (d) all unpaid amounts immediately become due and payable. Sections 5 through 22 (and any other provisions that by their nature should survive) survive termination.
We may revise these Terms at any time in our sole discretion. Revised Terms become effective upon posting (or such later date as we may indicate). Your continued use of the Service after the effective date constitutes binding acceptance of the revised Terms. If you do not agree to any change, your sole and exclusive remedy is to discontinue use of the Service.
These Terms and any dispute arising out of or relating to them or the Service shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 19 below, you and we agree that the exclusive jurisdiction and venue for any non-arbitrable action shall be the state and federal courts located in California, United States, and you irrevocably consent to personal jurisdiction and waive any objection of inconvenient forum.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED.
(a) Mandatory Arbitration. Except for claims for injunctive relief in connection with intellectual-property rights or unauthorized use of the Service, any and all disputes, claims, or controversies arising out of or relating to these Terms, the Service, or the relationship between us (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory) shall be resolved exclusively by final, binding, individual arbitration administered by JAMS in San Diego, California under its then-current commercial arbitration rules. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
(b) Class Action Waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding. If this class-action waiver is found unenforceable, then the entirety of this Section 19 shall be null and void, but the remainder of these Terms shall remain in full force and effect.
(c) Jury-Trial Waiver. YOU AND WE EACH IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.
(d) Time Limit. Any claim must be filed within one (1) year after the cause of action arises; otherwise the claim is permanently barred.
(e) Opt-Out. You may opt out of this Section 19 by sending written notice to legal@adv.design within thirty (30) days after first accepting these Terms. The notice must include your full name, account email, and a clear statement that you wish to opt out of arbitration.
You shall comply with all applicable export, re-export, and sanctions laws and regulations of the United States and other jurisdictions. You represent and warrant that you are not located in, under the control of, or a national or resident of any country, individual, or entity subject to United States embargoes or restrictions.
We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, pandemics, epidemics, accidents, strikes, labor shortages, transportation failures, internet or utility outages, third-party service failures, denial-of-service or cybersecurity attacks, or governmental orders.
Entire Agreement. These Terms, together with the Privacy Policy and any order forms or written agreements signed by both parties, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.
Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to render it enforceable, or, if modification is not possible, severed; the remaining provisions shall remain in full force and effect.
No Waiver. Our failure to enforce any right or provision is not a waiver. Any waiver must be in writing and signed by us.
Assignment. You may not assign or transfer these Terms or any rights hereunder, by operation of law or otherwise, without our prior written consent. Any unauthorized assignment is void. We may freely assign these Terms in whole or in part without notice or consent.
No Agency. No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms.
Notices. We may provide notices to you by email, posting in the Service, or any other reasonable means. You must send notices to us at legal@adv.design.
Headings. Section headings are for convenience only and have no legal effect.
Construction. Ambiguities, if any, shall not be construed against the drafter.
Questions about these Terms should be directed to:
Gravity Hub by ADV Design
Legal & Compliance
Email: legal@adv.design
Support: support@adv.design
By using Gravity Hub you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use in their entirety.